UNIFIED COMMUNICATIONS

Unified Communications is a framework for integrating various enterprise communication methods -- telephony, video calling as well as video conferencing, email, instant messaging (IM), presence awareness, and more into a single platform, with the goal of streamlining and enhancing business communications, collaboration and productivity.

Direct Technologies is an experienced provider of unified communication services. Our team strives to ensure your staff stays connected throughout the workday, both on-site and remotely. We offer full-service communication solutions to optimize internal and external connectivity. Whether users are on the road, in the office, or working from home, today’s unified communication enhancements allow your organization to seamlessly connect anytime, anywhere.

Direct Technologies will take your company’s simple phone system beyond its basic function. With a combination of communication tools in one simple interface, your organization can improve productivity, reduce costs, and significantly increase customer service with 3CX phone systems. We look forward to integrating your unified communications technology seamlessly from start to finish, to optimize your organization’s communications strategy.

 
UNIFIED COMMUNICATIONS PROJECT CASE STUDY
 
  • A customer reached out to us with concerns about their obsolete phone system.
  • Direct Technologies engineers gathered information about their current phone system, their business needs, and assessed how to best optimize their communications.
  • Direct Technologies presented a 3CX unified communication solution to the customer, which would make their internal, external, remote, and on-site communications more streamlined and effective.
  • After the solution was agreed upon as the best solution, Direct Technologies engineers went to work installing the unified communications system.
  • Direct Technologies provided training to staff on how to properly operate and utilize the unified communication system.
  • Direct Technologies continues to offer 24/7 service and support for the unified communications system.

PRIMARY BENEFITS OF UNITIED COMMUNICATIONS
 
  • Full-service communications tool
  • Interconnectivity between devices
  • Communicate from nearly any location
  • Premise, Cloud & Hybrid Options
  • Connect Real-Time
  • Multi-Channel - Webchat, Social, SMS
  • Advanced Applications - Call Routing, Analytics, Recording